The purpose of this contract is to provide immediate and comprehensive customer support, primarily by telephone, to users of NLM's MEDLARS databases. This includes answering user inquiries and troubleshooting problems in a real time mode. Support is provided to MEDLARS command language searchers and to those using NLM's Grateful Med search software for conducting MEDLARS searches. The primary means of providing Customer support is by telephone via a 'help desk' called the MEDLARS Service Desk. User inquiries also are handled by fax, mail, and electronic mail.

Agency
National Institute of Health (NIH)
Institute
National Library of Medicine (NLM)
Type
Research and Development Contracts (N01)
Project #
N01LM063514-002
Application #
2614640
Study Section
Project Start
1996-03-04
Project End
1999-03-03
Budget Start
1997-07-17
Budget End
1998-03-03
Support Year
Fiscal Year
1997
Total Cost
Indirect Cost
Name
Kevric Company, Inc.
Department
Type
DUNS #
City
Reston
State
VA
Country
United States
Zip Code
20191