*** 9224093 Malone How important are managerial tools like total quality management, business reengineering, and information technology? The goal of this project is to provide a firmer theoretical and empirical foundation for understanding and using them. To do this, the project will include (1) collecting examples of how different organizations perform similar processes, and (2) representing these examples in an on line "process hand book" which includes the relative advantages of the alternatives. The handbook is intended to help (a) redesign existing organizational processes, (b) invent new organizational processes that take advantage of information technology, and perhaps (c) automatically generate software to support organizational processes. A key intellectual contribution of the work is expected to be a novel approach to representing processes at various levels of abstraction. This approach uses ideas from computer science about inheritance and from coordination theory about managing dependencies. Its primary advantage is that it allows users to explicitly represent the similarities (and differences) among related processes and to easily find or generate sensible alternatives for how a given process could be performed. ***
