The appropriate use of technology to actively engage with patients who suffer from multiple chronic conditions, called multimorbidity, is one of the frontiers of both research and practice. For multimorbid patients, engagement in disease management activities is particularly critical, and evidence shows that enhanced patient self-management can lead to better control of chronic illness. One tool finding increasing use is the patient portal, and its pervasiveness is supported by virtue of its role as a component of the Meaningful Use criteria. A patient portal is a tethered personal health record (tPHR) that links to the patient's electronic health record, facilitating communication and engagement activities with healthcare providers. While most tPHRs have been focused on outpatient activities, a new class of tools focused on the inpatient experience has begun deployment in 2014. In response, this study supports the conduct of the first, large-scale randomized control trial (RCT) of the impact and use of an inpatient tablet-based patient portal embedded in a larger mixed methods study to examine changes in patient experiences and outcomes, and subsequent ambulatory patient portal usage.
We aim to study how access to a patient portal tailored to the inpatient stay can improve patient experience and increase patient engagement by improving patients' perception of the process of care while in the hospital (patient experience), increasing patients' self-efficay for managing their chronic conditions (patient engagement), and facilitating use of a patient portal for care management activities after discharge (patient engagement). The study site is a world-class healthcare facility with the ability to provide access to a patient portal designed specifically for the inpatient experience, bridging to outside the hospital after discharge. Currently, this inpatient technology exists in only one other hospital in the US, but we expect that as inpatient PHRs become more readily available, the need for clarity on this issue will only increase. Our evaluation is a mixed-methods design consisting of primary data collection through surveys and interviews throughout the study period, and secondary data collection from the electronic health record and health system metadata. This study will offer insight into a potentially important mechanism to facilitate patient self-management.

Public Health Relevance

High Tech / High Touch (HT2): Transforming patient engagement through portal technology at the bedside is designed to assess the impact of hospital-based patient portals on the patient experience, long- term engagement, self-efficacy and post-discharge quality of care.

Agency
National Institute of Health (NIH)
Institute
Agency for Healthcare Research and Quality (AHRQ)
Type
Research Project (R01)
Project #
5R01HS024091-02
Application #
9148174
Study Section
Healthcare Information Technology Research (HITR)
Program Officer
Nix, Mary
Project Start
2015-09-30
Project End
2019-07-31
Budget Start
2016-08-01
Budget End
2017-07-31
Support Year
2
Fiscal Year
2016
Total Cost
Indirect Cost
Name
Ohio State University
Department
Family Medicine
Type
Schools of Medicine
DUNS #
832127323
City
Columbus
State
OH
Country
United States
Zip Code
43210
Walker, Daniel M; Menser, Terri; Yen, Po-Yin et al. (2018) Optimizing the User Experience: Identifying Opportunities to Improve Use of an Inpatient Portal. Appl Clin Inform 9:105-113
Yen, Po-Yin; Walker, Daniel M; Smith, Jessica M Garvey et al. (2018) Usability evaluation of a commercial inpatient portal. Int J Med Inform 110:10-18
Moffatt-Bruce, Susan; Huerta, Timothy; Gaughan, Alice et al. (2018) IDEA4PS: The Development of a Research-Oriented Learning Healthcare System. Am J Med Qual 33:420-425
Sieck, Cynthia J; Hefner, Jennifer L; Schnierle, Jeanette et al. (2017) The Rules of Engagement: Perspectives on Secure Messaging From Experienced Ambulatory Patient Portal Users. JMIR Med Inform 5:e13
Yen, Po-Yin; McAlearney, Ann Scheck; Sieck, Cynthia J et al. (2017) Health Information Technology (HIT) Adaptation: Refocusing on the Journey to Successful HIT Implementation. JMIR Med Inform 5:e28
Huerta, Timothy R; McAlearney, Ann Scheck; Rizer, Milisa K (2017) Introducing a Patient Portal and Electronic Tablets to Inpatient Care. Ann Intern Med 167:816-817
Hefner, Jennifer L; Sieck, Cynthia J; Walker, Daniel M et al. (2017) System-Wide Inpatient Portal? Implementation: Survey of Health Care Team Perceptions. JMIR Med Inform 5:e31
Walker, Daniel M; Sieck, Cynthia J; Menser, Terri et al. (2017) Information technology to support patient engagement: where do we stand and where can we go? J Am Med Inform Assoc 24:1088-1094
McAlearney, Ann Scheck; Sieck, Cynthia J; Hefner, Jennifer L et al. (2016) High Touch and High Tech (HT2) Proposal: Transforming Patient Engagement Throughout the Continuum of Care by Engaging Patients with Portal Technology at the Bedside. JMIR Res Protoc 5:e221